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hostitpl > Intel > Hostgator.com gaming sites? Not on our servers!

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Hostgator.com gaming sites? Not on our servers!

By Uknown Uknown of Uknown

Date Added: November 09, 2008 03:02:16 AM
Author: chinaflowerscn
Category:
Hostgator.com gaming sites? not on our servers!
This came as a surprise to me, when I went to ask them about a problem I was seeing with their hosting.

Here is the quote from the conversation I had with them. I know there is alot of folks in the forums with affiliate accounts with them, and I would suggest not to promote them in the forum anymore. Please take note that this applies to any arcade no matter who the vendor is.


1:12:44 PM) Douglass Gr: All I can say is that we don't even allow game sites on shared servers.
(1:12:56 PM) Douglass Gr: I can't assist here.
(1:12:56 PM) rick: arcade sites?
(1:13:01 PM) rick: its not a gaming site
(1:13:14 PM) Douglass Gr: What kind of games?
(1:13:20 PM) rick: arcade games
(1:13:24 PM) rick: phparcadesite.com
(1:13:27 PM) rick: is my demo
(1:13:49 PM) Douglass Gr: That's what I mean. We don't allow them. When they're found they typically get suspended.

Regards,
The phpArcadeScript Support Forum Team.

http://www.phparcadescript.com/forums/index.php

Host gator later tried to resolve the coversation.
I am sorry to email everyone again, and I promise this to be the last. I feel it is only fair to post the response from hostgator.


Also I wanted to add that you can feel free to forward my original email
to your customers if you like, and I also wanted to ask if my account on
your forums could be upgraded to allow posting, so that I can address
any concerns from your customers there. The username is TSpear.

--
Thomas Spear
HostGator.com Level 2 Chat Support
HostGator.com Level 1 Linux Admin
HostGator.com Transfers

Hello, I am Thomas Spear from HostGator. We recently received some of
your customers in our live chat to inquire about the email that was sent
out regarding an apparent change in the ToS with respects to arcade
scripts. I want to first apologize on behalf of everyone here at
HostGator that the information provided to you by Douglas Gr was incorrect.

We at HostGator believe that many of our customers like to run a wide
variety of sites, from blogs, to businesses, and even sites for fun. In
that belief, our founder, Brent Oxley decided that as long as a php
script does not require any sort of streaming to or from the server, in
order to run, then that script is ok to be used on our servers. In
checking with our security team, who handle abuse complaints as well as
server load issues due to buggy scripts, myself as well as my
supervisor, William Bl. have verified that your script does not
necessarily require streaming. The exact words used to describe what is
allowed is as follows: "Single player flash games which completely
download to the client computer before being rendered by Flash are ok".

I want to assure you personally that this confusion will be investigated
fully by a member of the supervisors team and we will take any necessary
action to prevent this sort of thing from happening again.

Once again, I sincerely apologize for the confusion that this has caused
to both yourself and to your customers, and can only ask that you please
provide the full chat transcript from your recent chat with Doug to
feedback@hostgator.com along with a copy of the chat transcript from
tigoon which has been recently posted on your forums, so that our
supervisors can see exactly what transpired.

If you have any questions or further concerns, please feel free to reply
back to me directly and I will be sure to answer you as soon as I can.
If I am unable to answer you myself, I will pass your email along to the
supervisor on shift for further information.

Thank you very much for your time.

Thomas Spear
HostGator.com Level 2 Chat Support
HostGator.com Level 1 Linux Admin
HostGator.com Transfers

Regards,
The phpArcadeScript Support Forum Team.

http://www.phparcadescript.com/forums/index.php


Contributor's Note

This was a email we recieved as we are a nember of www.phparcadescript.com

Images

Contributed by hostitpl on November 11, 2008, at 11:39 AM UTC.

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